Question 1

Who is Mapa Health and how does the clinic coordination work?

Accepted Answer

Mapa Health is a medical travel coordinator based in Istanbul that connects international patients with licensed partner clinics. We are not a hospital ourselves - we coordinate the entire journey: medical pre-screening, clinic booking, travel and hotel, English-speaking patient coordination, and follow-up care. Treatment is provided in Turkish-accredited hospitals (JCI-certified or equivalent) by licensed specialists registered with the Turkish Medical Chamber (Türk Tabipler Birliği). Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 2

Which accreditations and safety standards apply to partner clinics?

Accepted Answer

Mapa Health works exclusively with hospitals that hold international accreditations (JCI, ISO 9001, or equivalent) and are licensed by the Turkish Ministry of Health. Surgeons must be specialists with a Turkish Medical Chamber license and at least 5 years of post-specialization experience. These standards are verified before every recommendation. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 3

How is communication in English handled?

Accepted Answer

Patient coordination is conducted entirely in English - from the first WhatsApp inquiry through to follow-up care. At each partner clinic, at least one English-speaking physician or qualified interpreter is available. Surgical consent forms, the treatment report, and the post-op care guide are provided in English - important for follow-up with your home physician. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 4

What happens in case of medical complications during my stay?

Accepted Answer

All partner clinics have 24/7 emergency infrastructure (ICU, on-call emergency surgery, cardiopulmonary resuscitation). In the event of complications, the operating surgeon is directly reachable; if needed, a transfer to a specialized emergency clinic is arranged. The Mapa Health hotline is available 24/7 in English throughout your entire stay. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 5

How is data protection handled during my medical consultation?

Accepted Answer

Mapa Health is subject to Turkish data protection law (KVKK, equivalent to EU GDPR). Medical data is transmitted encrypted and shared only with authorized clinic partners. WhatsApp communication is end-to-end encrypted. A written privacy declaration and consent form are obtained before treatment planning begins. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 6

What about hotel, transfer, and logistics?

Accepted Answer

Standard package includes: 5-star hotel near the clinic (Levent / Maslak / district depending on clinic), round-trip airport transfer, clinic-hotel transfer for every appointment, English-speaking escort on request. For companions we can upgrade hotel rooms and arrange city activities for waiting periods. Everything is confirmed in writing before travel. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 7

How can I build trust before traveling?

Accepted Answer

We recommend: a free online video consultation, review of the clinic accreditation and surgeon license, contact with former English-speaking patients (GDPR-compliant with consent), a written treatment plan with all inclusions, and a clear written aftercare and material terms agreement. Anyone demanding rapid booking pressure or cash advance payments is not reputable. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

Question 8

How is collaboration with my home-country physician handled?

Accepted Answer

We recommend speaking with your home physician before traveling - some primary care doctors support overseas treatment, others do not. Mapa Health provides all documentation before travel (treatment plan, pre-op assessment) and after treatment a complete report (operative report, material manufacturer, post-op care guide) - these documents are the bridge to follow-up care at home. Before booking, ask for the written plan, inclusions and exclusions, expected recovery time, possible alternatives, follow-up route and warning signs that require local care. If the question is about price, timing or results, treat the page information as guidance until the medical assessment and written quote are completed.

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Our Contracted Institutions

Our Contracted Institutions

Accredited Health Tourism Agency

Memorial Ataşehir Hastanesi

VM Medical Park Pendik Hastanesi

Özel Klinik Acıbadem Ağız ve Diş Sağlığı Polikliniği

Rıfat Rasier Muayenehanesi

Liv Hospital Ulus

Özel Koşuyolu Park Ağız ve Diş Sağlığı Polikliniği

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